Vacation Hold
Pause your internet.
Keep what matters.
Heading out of town, own a rental property, or have multiple homes? Pause your internet and stop paying for what you are not using while your essential devices stay connected.
Get started
Start Your Vacation Hold
Fill out the form below and we’ll take care of the rest. Your hold begins on your requested start date.
How It Works
Vacation Hold in 4-Simple Steps
We’ve made it easy to pause and resume — no hoops, no fees, no hassle.
Frequently Asked Questions
Everything you need to know before pausing your service.
KEEP EMPTY
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What is the Vacation Hold program?
With Utah Broadband’s Vacation Hold program, you can temporarily pause your service while you’re away, lowering my bill without having to cancel your account. This makes it easy to restart your service when I return, keeping your equipment and service plan just as you left them.
How do I put my account on Vacation Hold or reactivate it?
To place your account on Vacation Hold or reactivate it, fill out the form above or call our customer service team at 801-717-2000. we are always happy to help!
How much does Vacation Hold cost, and is there a reactivation fee?
Utah Broadband’s Vacation Hold is just $20 per month, with no reactivation fee when you return. During the hold, customers are still responsible for any ongoing equipment lease charge.
What speed do you drop my service to?
While on Vacation Hold, Utah Broadband reduces your service speeds to 15 Mbps download and 5 Mbps upload.
How long can my account be on Vacation Hold?
Utah Broadband offers customers the flexibility to pause their service with Vacation Hold for up to 6-months within a calendar year.
Ready to pause?
Pause Your Service in Minutes
Enter your address below to check availability and view plans available at your home.